Returns

Ready-Ship Items

Most of our ready-ship items are limited-release and are considered final sale. We do not accept returns or exchanges for non-defective items.

We only accept returns for items that arrive defective or damaged.

Return window: 7 days from the original shipment date

Eligible items: Defective or damaged items only

Outcome: Exchange will be issued if the same item is available.
If an exchange is not available, a refund will be issued.

Late returns: Items postmarked after the 7-day return window will be refused and returned to the sender.

Return shipping: We will inform you during the return process whether return shipping is covered or the customer is responsible.

To begin a defective-item return, please email:
returns@southernsupplyparty.com

Personalized Items

Personalized and custom-made items are final sale and cannot be returned or exchanged.

We only accept returns for personalized items if they arrive defective or incorrect due to our mistake.

Return window: 7 days from the shipment date

Outcome: Exchange if available; otherwise, refund

Non-defective personalized items: Final sale and not eligible for return

Additional Information

Products must be unused and in their original packaging when returned.

Packages marked “Return to Sender” without authorization will not be accepted.

We reserve the right to limit the number of allowable returns to prevent misuse.

If you have any questions, contact us at:
returns@southernsupplyparty.com